Login issues
Having trouble signing in? Try these solutions:
Forgotten password
- 1. Click Forgot Password on the login page
- 2. Enter your email address
- 3. Check your inbox for a reset link (check spam folder)
- 4. Create a new master password
Invalid credentials error
- Check that Caps Lock is not enabled
- Verify you are using the correct email address
- Try typing your password in a text editor to check for typos
Account locked
After 5 failed login attempts, your account is temporarily locked:
- Wait 15 minutes for the lockout to expire
- Or use the password reset option to unlock immediately
Two-factor authentication issues
- Ensure your device time is synced correctly (2FA codes are time-based)
- Use a backup code if you cannot access your authenticator
- Contact support if you have lost all recovery options
Sync problems
If your credentials are not syncing across devices, try these steps:
- 1Check your internet connection
Make sure you have a stable internet connection on all devices.
- 2Force a manual sync
Click the sync icon in the toolbar or go to Settings and click Sync Now.
- 3Sign out and sign back in
This will force a fresh sync from the server.
- 4Check for app updates
Ensure you are running the latest version of the app or extension.
- 5Clear local cache
Go to Settings > Advanced > Clear Cache, then sign in again.
Note: Sync may take up to 30 seconds to propagate changes across all devices.
Browser extension not working
If the browser extension is not functioning properly:
Extension not appearing
- Check if the extension is enabled in your browser settings
- Pin the extension to your toolbar for easy access
- Try reinstalling the extension from the official store
Extension crashing or freezing
- Disable other extensions that might conflict
- Clear your browser cache and cookies
- Update your browser to the latest version
- Try using the extension in an incognito/private window
Extension not connecting to vault
- Sign out and sign back in to the extension
- Check if your vault is locked (click the extension icon to unlock)
- Verify your internet connection is working
Important: Only download our extension from official browser stores (Chrome Web Store, Firefox Add-ons). Avoid third-party sources.
Password not autofilling
When autofill is not working on a website:
Check autofill settings
- 1. Click the extension icon
- 2. Go to Settings > Autofill
- 3. Ensure Autofill on page load is enabled
- 4. Check that the current site is not in the excluded list
Website URL mismatch
The saved URL might not match the current page:
- Edit the credential and update the URL
- Add additional URLs for sites with multiple login pages
- Use domain matching instead of exact URL matching
Complex login forms
Some websites use non-standard login forms:
- Use keyboard shortcut (Ctrl/Cmd + Shift + L) to trigger autofill
- Right-click on the form field and select Fill with Leet Service
- Copy password manually from the extension popup
Tip: Disable your browsers built-in password manager to prevent conflicts with Leet Service autofill.
Contact support
Still need help? Our support team is here for you:
Email Support
Send us an email at support@leetservice.com
- Response time: 24-48 hours
- Available for all plans
Live Chat
Click the chat icon in the bottom right corner of any page.
- Response time: Within minutes
- Available Mon-Fri, 9am-6pm EST
- Pro, Team, and Enterprise plans
Priority Support
Dedicated support for enterprise customers.
- Response time: Within 2 hours
- 24/7 availability
- Dedicated account manager
When contacting support, please include:
- Your account email address
- Browser and version (for extension issues)
- Device and operating system
- Detailed description of the issue
- Screenshots or screen recordings if possible
Security note: Our support team will NEVER ask for your master password. If anyone asks for it, do not provide it.